How to cancel
An authorized school owner may cancel through available billing controls or by contacting support when self-service cancellation is unavailable. Submit the request before renewal and allow enough time for identity and authority verification.
Canceling the software subscription does not cancel student lessons, school customer obligations, connected Stripe accounts, disputes, refunds, agency duties, or third-party services the school arranged separately.
Trial and paid access
Cancel before the displayed trial end to avoid the first subscription charge. After a paid cancellation, access generally continues through the current paid billing period unless the account is terminated for breach, security, provider, or legal reasons.
Public pages, forms, enrollment, portals, reminders, payment links, staff access, and other features may stop when the subscription ends. The school should communicate any resulting workflow changes to students and staff.
Records and exports
Export records the school must retain before access ends. We may provide a limited retrieval window when operationally available, but it is not a substitute for the school's own retention and continuity plan.
After termination, data is handled under the Terms, Privacy Policy, and Data Processing terms, including backup cycles, security evidence, billing and audit retention, legal holds, deletion, and de-identification.
Refunds
Subscription fees are generally non-refundable except where required by law or expressly approved in writing. Student or parent refunds are controlled by the school and Stripe and are not automatically created by canceling the platform subscription.