Before you start
Prepare the right information
- The root domain must already be added to the correct school workspace.
Workflow
Complete the task step by step
- 1
Waiting under Nameservers means the registrar delegation is not publicly visible yet.
- 2
Prepared under Website DNS means the authoritative zone and platform address are ready.
- 3
Issuing under Secure HTTPS means cPanel is validating the domain and creating its certificate.
- 4
Active means nameservers, website routing, tenant isolation, and HTTPS have all passed their required checks.
- 5
Only after Active should the owner make the custom domain primary and test public pages.
Expected result
What success looks like
The understanding domain verification and https status workflow is configured or understood, and the user knows the next dashboard step.
Public website impactNothing changes on the public website until an authorized user saves or publishes a setting that is designed to be public.
Troubleshooting
Common problems to check
- A pending or failed certificate never routes public tenant traffic through the application.
Important
Keep these boundaries in mind
- A pending or failed certificate never routes public tenant traffic through the application.