Before you start
Prepare the right information
- Confirm the student, package, amount, currency, school policy, and Stripe Connect status before requesting payment.
Workflow
Complete the task step by step
- 1
Open Payments and use the filters to find the student payment record.
- 2
Choose Request a student payment to create the supported payment request and review the recipient, amount, and related record.
- 3
Open the payment detail after Stripe or staff updates the status.
- 4
Use Email receipt for a successful payment after confirming the recipient address.
- 5
Use Refund only when your role allows it, the provider status permits it, and the school's refund decision has been approved.
- 6
Reopen the payment and student record to verify the status, refund history, balance context, and communication trail.
Expected result
What success looks like
The payment requests, receipts, search, and refunds workflow is configured or understood, and the user knows the next dashboard step.
Public website impactNothing changes on the public website until an authorized user saves or publishes a setting that is designed to be public.
Troubleshooting
Common problems to check
- Software for Driving School subscription billing is separate from money a school collects from students.
- Stripe processing, dispute, refund, and payout rules and fees still apply.
Important
Keep these boundaries in mind
- Software for Driving School subscription billing is separate from money a school collects from students.
- Stripe processing, dispute, refund, and payout rules and fees still apply.