Before you start
Prepare the right information
- Use the email address connected to your dashboard user.
Workflow
Complete the task step by step
- 1
Open Log in and enter the username or email used for your school account.
- 2
If the password is unavailable, choose the password-reset path and submit the account email.
- 3
Check the inbox and junk or spam folder for the reset message.
- 4
Open the single-use reset link, choose a strong password, and sign in again.
- 5
Contact platform support if the message does not arrive or the account belongs to an inactive staff member.
Expected result
What success looks like
The login and password reset workflow is configured or understood, and the user knows the next dashboard step.
Public website impactThis help action does not publish tenant content by itself.
Troubleshooting
Common problems to check
- Never share a password or password-reset link with another staff member.
Important
Keep these boundaries in mind
- Never share a password or password-reset link with another staff member.